Why is your website domain .ru instead of .com?
At Luxucybags, ensuring a stable and secure online shopping environment for our customers is our top priority.
Due to industry-specific challenges, traditional .com domains can be subject to complaints and potential shutdowns, especially for independent luxury boutiques like ours.
By using a .ru domain, we are able to provide a more stable and reliable platform, minimizing the risk of service interruptions and maintaining continuous access for our customers.
We are fully committed to protecting your shopping experience. In the unlikely event of any domain changes in the future, we will communicate updates promptly through our official channels, ensuring a seamless transition without affecting your orders or service.
Thank you for your understanding and continued trust in Luxucybags.
HOW AUTHENTIC LOOKING ARE YOUR BAGS?
Our bags and watches are nearly identical to the real thing. 1:1 Counter Quality Mirror replicas. We were the first the introduce the so called AAAAA Premium handbags to the market 12 years ago.
IS IT LEGAL TO BUY REPLICAS?
Yes, in many countries, it is legal to purchase replica watches, including the U.s, Canada, Australa, lreland, France, Switzerland,Netherlands, Germany, and ltaly. However, laws vary, so we recommend checking your local regulations before making a purchase.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all Visa, Mastercard, American Express, Discover, and PayPal.
HOW DO I PAY WITH WIRE TRANSFER?
Please select the items you wish to purchase and put them in your shopping cart.
Once you place an order, the wire transfer details will be provided. You can use these details to send an international wire transfer through your bank. Please note that our bank is located in China, so you must make sure to send an international wire transfer, not a domestic wire transfer.
You will need to provide the following information to your bank to send an international wire transfer:
1) Beneficiary Bank Name (the bank you want to send money to).
2) Beneficiary Name (payee).
3) Beneficiary Account Number at the bank.
4) Swift Code (International Bank Code).
**Please note: Only “Goods Payment” or “Purchase Goods” or “Transaction” can be selected for the purpose of the remittance. If there is no “Goods Payment” option, please find if there is an “Other” option, if so, select it and write “Goods Payment”, if this option is also unavailable, then please do not select any other options. Do not fill in any information and make sure no messages are left.
International wire transfers take a few days to a week or so to be received. Once your payment is received in your account, we will process your order.
CAN YOU SEND ME PICTURES OF THE DESIRED MODEL?
Of course! Simply send us a link, name or picture of the bag or watch you’re interested in via email or WhatsApp and we’ll provide detailed photos and videos of the product to ensure it meets your expectations.
WILL I BE TAXED?
Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.
DO YOU SHIP WORLDWIDE?
No, currently we can only process orders within the US, CA, UK, AUS, ES, NZ, and EU(DE, FR, IT, AT).
WILL HOW DO I TRACK MY ORDER?
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes.
Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.
You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Please contact our customer service team if you have any problem tracking your order
HOW DO I RETURN MY PURCHASE?
If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.
– Returns request will only be accepted within 30 days of the delivery date.
– The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).
– The goods being returned must be unused and in their original condition with the tags attached.
– Refund will be issued back to original payment method only.
Please contact us before returning us any product(s).
Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
** Return of goods will not be accepted if the products/ boxes are damaged/ accessories not in their original condition, or if the tags are removed.
WHAT KIND OF GUARANTEE IS PROVIDED?
We provide a full process guarantee service for all products and shipping in our online store, meaning that we will refund your payment if there is any issue regarding quality that makes you not satisfied or in case if a parcel gets lost. We guarantee 100% Money-Back to your creditdebit card or Paypal. After seeing that the order is returned in the same original condition we will send your money back.
WHAT ARE OUR STRENGTHS?
（1）High quality: All our products are made of the good quality raw material. All our products must be inspected again by our QC team before they are sent out.
（2）Safety: If the parcel loses, we will compensate all your loss in your future orders.
（3）Fast shipment: You parcels will be delivered within 48 hours after we receive your payment in normal（not include holidays）. And the parcel will reach your side in 7-15 business days.
（4）Customer support: Our top priority is making sure our customers are satisfied! Feel free to send your inquiries with email and we will reply in less than 24 hours including weekends
WHAT SHOULD I DO IF I DIDN'T RECEIVE CONFIRMATION?
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.
